If your computer hard drive is encrypted using HP ProtectTools or another security application, you must decrypt the hard Go to the antivirus software manufacturer website for more information. Update your antivirus software and the antivirus definitions before installing Windows 10. Make sure that you have installed the latest version of the drivers for your Windows 7 or Windows 8.1 product using HP SupportĪssistant, or download them from HP Customer Support - Software and Driver Downloads. HP provides Windows 10 compatible software and updated drivers to support only specific computer models. Might not work, or the installation might not be successful. If you purchased your computer before August 2013, HP has not tested or developed drivers for your computer model. HP provides installation instructions, compatible software, and updated drivers for most computers sold after August 2013. See HP PCs - Back up your files (Windows 11, 10). To avoid any possibility of losing your data. Always back up all important data (such as personal files, photos, videos, documents, applications, software) before beginning

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